But …
consistency is also
beyond the drink in the glass.
It is an emotional and psychological predictability.consistency is also
beyond the drink in the glass.
What does that mean?
Expanding the definition of consistency reveals how its absence causes
massive financial bleeding.
massive financial bleeding.
Consistency
Trust
Hospitality
Narrative
67%
of guests who leave never come back — and never explain why
They do not complain. They simply choose somewhere that feels the same every time.